Returns & Refunds

Returns & Refunds Policy – Awesome Beds 4 Kids

1. Refunds & Change of Mind

Please choose carefully – refunds are not provided for change of mind or incorrect decisions.
✔️ Ensure you have checked room dimensions and considered obstructions (e.g., ceiling fans, skirting boards, doorways, etc.).

Goodwill Refunds or Store Credit:

We may offer a refund or store credit as a gesture of goodwill in some cases, although this is not legally required.
If we approve a refund, the following conditions apply:
- Items must be unused, in original packaging, and undamaged.
- Return requests must be made within 7 days of receipt.
- Proof of purchase is required.
- Return shipping costs are the customer’s responsibility.

Special Orders & Cancellations:

Custom or special orders cannot be cancelled once they have reached the manufacturer.
Order cancellations (including Lay-By cancellations) incur a 15% administration fee of the total order value.
Approved returns (excluding faulty goods) will also incur a 10% restocking/handling fee.

2. Returns Process

✅ Before returning any item, contact Customer Service at 1300 556 243 for return instructions.
✅ Returns must be initiated within 7 business days of delivery.
✅ All return shipping costs are the customer’s responsibility, except in cases where the incorrect product was delivered.

Returning an Item:

All returned items must be properly packed to prevent damage during transit.
Returns without prior approval from Awesome Beds 4 Kids will not be accepted.

Incorrect Product Delivered:

If we deliver the wrong item, we will cover the return shipping cost and arrange a replacement.

3. Damaged or Faulty Items

If you receive a damaged or faulty item, contact us immediately at 1300 556 243.
✔️ Upon delivery, check for any visible damage and note it on the delivery paperwork before signing.

At Beds4Kids, we take great care to ensure every order is packed securely and handled with the highest level of care. All shipments are insured while in transit, and we partner with reputable freight carriers to deliver your items safely. While transit damage is rare, it can occur, and this policy explains how we manage these situations to support you quickly and fairly.

1. Inspecting Your Delivery

We kindly ask all customers to inspect their order as soon as it arrives. This includes checking:

The outer packaging
Any visible signs of crushing, tearing, or moisture
The product itself once unpacked

Early inspection helps us resolve issues faster and ensures we can lodge a valid claim with the freight carrier if required.

2. Reporting Transit Damage

If your item has been damaged during delivery, please notify us within 48 hours of receiving your order. When reporting damage, please include:

Clear photos of the product
Photos of the packaging (inside and outside)
Your order number
A brief description of the issue

This information allows us to verify the damage and submit a claim to the freight company within their required timeframes.

3. Claims Reported After 48 Hours

We understand that sometimes customers may not notice damage immediately or may not open the item right away. You can still contact us after the 48‑hour window, and we will always do our best to help.

However, please note:

Freight carriers generally require damage to be reported within 24–48 hours of delivery.
Claims made outside this window may not be accepted by the carrier.
If packaging has been discarded, or if the damage cannot be clearly linked to transit, we may be unable to offer a replacement or refund.

In these cases, we will assess the situation on a case‑by‑case basis and may offer alternative support such as a partial credit or goodwill discount where appropriate.

4. What Beds4Kids Will Do

Once transit damage is confirmed, Beds4Kids will:

Arrange a replacement, refund, or repair (depending on product type and availability)
Handle all communication with the freight carrier
Submit the required documentation and photos
Keep you updated throughout the process

Your contract of sale is with Beds4Kids, so we take responsibility for resolving the issue promptly and professionally.

5. Packaging Requirements

Please keep all packaging materials until your claim is resolved. Freight carriers may request:

Inspection of the packaging
Photos of internal and external packaging
Evidence of how the item was packed

If packaging is unavailable, the carrier may reject the claim, which can limit the support we are able to provide.

6. Situations Not Considered Transit Damage

The following are generally not considered transit damage:

Damage caused after delivery (accidental drops, misuse, incorrect assembly)
Normal wear and tear
Minor cosmetic imperfections that do not affect function
Damage reported without any packaging evidence

We will always review each case fairly, but these situations may fall outside the scope of transit insurance.

7. Our Commitment to You

We aim to make every delivery smooth and stress‑free. If something goes wrong, we’re here to help. Our goal is to resolve transit damage claims quickly, professionally, and with minimal inconvenience to you.

If you ever have questions or need assistance, please reach out to our support team — we’re always happy to help.

4. Credit Card Fraud – Declined Orders

? Security Measures for Online Orders:

If an order is declined through eWay, we require identity verification.
A small refund (small amount in cents) will be deposited into your credit card account.

☎️ Verification Process:

You must check your online banking or call your bank to confirm the exact amount refunded.
Call us at 1300 556 243 within 48 hours to provide the refund amount.
If the amount cannot be verified within 48 hours, the order will be cancelled and details may be passed on to relevant authorities.

Please send verification details to sales@beds4kids.com.au or call us for assistance.

5. Contact Us for Returns & Support

Phone: 1300 556 243
Email: service@beds4kids.com.au
Hours: Monday – Friday (9 AM – 5 PM AEST)

✅ We’re here to assist you with any concerns regarding returns, refunds, or faulty items!

This version is compliant with Australian Consumer Law.