Returns & Refunds Policy – Awesome Beds 4 Kids
1. Refunds & Change of Mind
? Please choose carefully – refunds are not provided for change of mind or incorrect decisions.
✔️ Ensure you have checked room dimensions and considered obstructions (e.g., ceiling fans, skirting boards, doorways, etc.).
Goodwill Refunds or Store Credit:
- We may offer a refund or store credit as a gesture of goodwill in some cases, although this is not legally required.
- If we approve a refund, the following conditions apply:
- Items must be unused, in original packaging, and undamaged.
- Return requests must be made within 7 days of receipt.
- Proof of purchase is required.
- Return shipping costs are the customer’s responsibility.
? Special Orders & Cancellations:
- Custom or special orders cannot be cancelled once they have reached the manufacturer.
- Order cancellations (including Lay-By cancellations) incur a 15% administration fee of the total order value.
- Approved returns (excluding faulty goods) will also incur a 10% restocking/handling fee.
2. Returns Process
✅ Before returning any item, contact Customer Service at 1300 556 243 for return instructions.
✅ Returns must be initiated within 7 business days of delivery.
✅ All return shipping costs are the customer’s responsibility, except in cases where the incorrect product was delivered.
? Returning an Item:
- All returned items must be properly packed to prevent damage during transit.
- Returns without prior approval from Awesome Beds 4 Kids will not be accepted.
? Incorrect Product Delivered:
- If we deliver the wrong item, we will cover the return shipping cost and arrange a replacement.
3. Damaged or Faulty Items
? If you receive a damaged or faulty item, contact us immediately at 1300 556 243.
✔️ Upon delivery, check for any visible damage and note it on the delivery paperwork before signing.
? To process a damage claim, we require:
- Your name & address
- Invoice number
- Part number (found on the product instruction/installation sheet)
- Photographic evidence of the damage
? Replacement Process:
- If the item was damaged during transport, we will arrange a replacement at no cost.
- If the damage is determined to be a manufacturing fault, we will liaise with the supplier for a replacement.
4. Credit Card Fraud – Declined Orders
? Security Measures for Online Orders:
- If an order is declined through eWay, we require identity verification.
- A small refund (small amount in cents) will be deposited into your credit card account.
☎️ Verification Process:
- You must check your online banking or call your bank to confirm the exact amount refunded.
- Call us at 1300 556 243 within 48 hours to provide the refund amount.
- If the amount cannot be verified within 48 hours, the order will be cancelled and details may be passed on to relevant authorities.
? Please send verification details to sales@beds4kids.com.au or call us for assistance.
5. Contact Us for Returns & Support
? Phone: 1300 556 243
? Email: service@beds4kids.com.au
? Hours: Monday – Friday (9 AM – 5 PM AEST)
✅ We’re here to assist you with any concerns regarding returns, refunds, or faulty items!
This version is compliant with Australian Consumer Law.