Guarantee & Warranty Policy – Awesome Beds 4 Kids
At Awesome Beds 4 Kids, we stand by the quality of our products. If you experience an issue with your purchase, we are here to help.
1. Contact Us for Assistance
? Phone: 1300 556 243
? Email: sales@beds4kids.com.au
If our products do not meet your expectations, please reach out so we can assist you.
2. Warranty Coverage
✔️ Most of our products come with a 12-month manufacturer's warranty unless otherwise stated.
✔️ Some mattresses and premium products may carry extended manufacturer warranties (please check product details).
? What’s Covered?
- Manufacturing defects (e.g., faulty materials or workmanship)
- Broken or defective parts not caused by misuse, neglect, or improper assembly
? What’s NOT Covered?
- Normal wear and tear
- Damage caused by misuse, incorrect assembly, modifications, or lack of care
- Change-of-mind returns for unwrapped mattresses (hygiene reasons)
- Personalised or custom-made items
3. Your Rights Under Australian Consumer Law (ACL)
Under Australian Consumer Law, our products come with guarantees that cannot be excluded.
If a product has a major failure, you are entitled to:
✔️ A replacement or refund
✔️ Compensation for any reasonable loss or damage
If a product has a minor failure, we will at our discretion:
✔️ Repair the item, or
✔️ Provide a replacement part
? What is a Major vs. Minor Failure?
A major failure is when a product:
❌ Has a defect that would have stopped you from buying it if you knew about it
❌ Is unsafe
❌ Is significantly different from the sample or description
❌ Doesn’t do what it’s supposed to do, and can’t be fixed easily
A minor failure is anything else that is fixable within a reasonable timeframe.
? Important: We do not provide refunds or exchanges simply because you changed your mind or made an incorrect choice.
4. How to Make a Warranty Claim
? Step 1: Contact our customer service team at 1300 556 243 or info@beds4kids.com.au
? Step 2: Provide the following details:
✔️ Your full name & address
✔️ Your invoice number
✔️ Product part number (see instruction manual)
✔️ Photos/videos showing the issue
? Step 3: Our team will assess the issue and let you know the next steps, which may include:
✔️ Sending a replacement part
✔️ Repairing the item
✔️ Offering a replacement or refund (if required under ACL)
? For warranty claims on mattresses or bedding: We may need proof of care and use to determine eligibility.
5. Additional Notes
- Assembly errors, accidental damage, or improper use are not covered under warranty.
- If the issue is not covered under warranty, we may offer replacement parts at a discounted cost where available.
- Clearance and floor stock items may have limited or no warranty—please check before purchasing.
Need help? Contact us anytime at 1300 556 243 or sales@beds4kids.com.au and we’ll be happy to assist! ?