Frequently Asked Questions (FAQ) – Beds4Kids Australia
Who are we?
Beds4Kids is a trusted Australian retailer specializing in kids' beds, bunk beds, car beds, trundle beds, loft beds, and premium kids’ mattresses. We’ve been in business since 2003, offering affordable, high-quality kids' furniture with Australia-wide delivery.
Do you have a physical store?
No, we are now 100% online! After successfully operating retail stores in Brisbane and the Gold Coast, we moved online in 2022 to offer the best prices on kids’ bedroom furniture.
Where do you deliver?
We offer fast and reliable Australia-wide delivery. Contact us at 1300 556 243 or email us for a shipping quote.
How long does delivery take?
Delivery times vary based on location, typically 1-3 weeks. Contact us for more accurate timeframes.
Can I pick up my order?
Yes! Pick-up is available for select products in Melbourne and Sydney. Availability is mentioned in the product description, or call us to confirm.
Pickup Locations:
✅ Melbourne – Car beds, bunk beds, kids' bedroom furniture, kids mattresses (Dandenong South)
✅ Sydney – Midi sleepers, loft beds, bunk beds, white beds, trundle beds (Smithfield)
✅ Gold Coast – Car Beds, bunk beds, midi sleepers, loft beds, white beds, trundle beds, kids mattresses (Oxenford)
How are the beds delivered?
We use professional furniture freight carriers such as Allied Express, Pedemonts, All Purpose Transport, Formby's Logistics, Followmonts to name a few. We also use many local and interstate compaines when required. With 22yrs experience using many delivery companies we are confident of getting your products to you quickly and safely.
What are your operating hours?
Monday – Friday: 9:30 AM – 5:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: 10:00 AM – 3:00 PM
(Closed on public holidays. Updates will be posted on Google Business and our Contact Us page.)
How can I stay updated on new arrivals and stock?
Follow us on Facebook: www.facebook.com/awesomebeds4kids – Over 70,000 followers get stock updates, sales, and giveaways!
Pricing & Payments
✅ Prices are in Australian Dollars (AUD)
✅ Secure checkout with Visa, Mastercard, American Express
✅ Interest-free payment plans: Paypal pay in 4, Afterpay, Zip & Zip Money
✅ Direct Deposit - Please call 1300 556 243 for more information or see invoice.
✅ Lay-By available – 8 weeks with 15% deposit
What if an item is out of stock?
If a product is unavailable, we will notify you immediately. You can choose to backorder or receive a full refund.
Do your products come with a warranty?
Yes! All our kids' beds, bunk beds, mattresses, and furniture come with a minimum 12-month warranty, with some extending up to 5 years.
What if my order arrives damaged or with missing parts?
Contact us at 1300 556 243 or service@beds4kids.com.au to complete a service form, and we’ll arrange a replacement or repair ASAP.
Can I return a product if I change my mind?
Unfortunately, due to hygiene and custom-order reasons, we cannot accept returns or exchanges for change of mind on mattresses, bedding, and furniture. Please double-check measurements before ordering.
Can I cancel my order?
Yes, but a 15% cancellation fee applies. Call 1300 556 243 to discuss.
Want to leave us a review?
We’d love to hear from you! Email sales@beds4kids.com.au or leave a review on Google or Facebook.